Cancellation Policy

Customers typically have up to 24-48 hours after placing an order to cancel it. After this period, cancellations may no longer be possible due to the processing of the order.

How to Cancel:
To cancel your order, please contact our customer service team immediately through. Include your order number and the reason for the cancellation, and we'll assist you with the process.

Refund Process:
Once an order is canceled, a full refund will be processed. Please allow 3-5 business days for the refund to reflect in your original payment method, depending on your bank or payment provider.

Non-Cancellable Items:
Certain items, such as personalized or custom products, may not be eligible for cancellation once the order is placed. Please review the product description carefully before purchasing.

Order Modifications:
If you wish to modify your order (e.g., change the shipping address or items), please contact customer support as soon as possible. Modifications may be possible if the order has not yet been processed or shipped.

Customer Support:
For any questions or assistance with order cancellations, please contact our customer support team at. We're happy to assist you!

Return & Exchange Policy

  • Return Window : 7 days from delivery
  • Eligible Items : Products received in damaged/defective/broken condition, or not as per description/photo on the website
  • Return Process :
    • Raise a dispute within 7 days of delivery via email to ericatrend73@gmail.com with images of broken/defective/damaged products
    • Alternatively, contact customer support via phone at +91 81602 08179 or email at ericatrend73@gmail.com
  • Refund Policy :
    • Refunds will be provided in the form of a coupon code or voucher, redeemable on the website
    • Refunded amount will be initiated in 5-10 business days on the original payment method
  • Exchange Policy :
    • Exchange is available for all products
    • Exchange will be processed only once; subsequent exchanges will incur a shipping charge of Rs 200
  • Contact Information :
    • Email :- ericatrend73@gmail.com
    • Phone :- +91 81602 08179